Frequently Asked Questions
What does the service call fee include?
The trip to the location of the appliance and 30 minutes of diagnostic time
Is there an hourly rate beyond the initial diagnosis or for unknown circumstances?
Yes. The hourly rate is $100 per hour
This most often comes into effect with specialty brands that have uncommon service procedures
Is the service call fee waived with repair?
It is not. The service call fee stands alone to cover the cost of travel and diagnostic time
Further labor and parts for a repair are in addition to the service call fee
Do you do flat rate pricing and why?
Yes. Similar to vehicle repair, many appliance repairs are tracked and priced using a national pricing guide to aid both the business and the customer with expectations around the cost of repair.
Flat rate pricing is done as a way to keep things fair for both customer and technician. As an example, the first few times a job is done may take a couple hours or more and it wouldn’t be fair to bill a full hourly rate when some of the time is learning how to do the job. But on the flip side, common jobs that are done many times allow the tech to become efficient at the task; so at a certain point, a shorter job complete time if billed by the hour becomes a penalty for the gained expertise.
What if I don’t know if it is even worth fixing?
No worries. Send me an email with as much information as possible and I will share what I know about the particular model and give my recommendation.
Can you fix any appliance problem?
As someone who used to work on complex medical imaging devices, I can fix a lot. Almost anything. But when it comes to refrigeration gases, those services require a special license and tools that come with a refrigeration specialist.
Would you like to hear a suggestion I have?
Of course! I’m always looking for ways to improve my ability to serve. Feel free to send me an email with any ideas you have for improvement for anything from the website to the service delivery.
Where do I find the model number of my Appliance? (You’ll need this when you call to schedule)
FRONT LOAD WASHERS
Behind or on top of the control panel
Behind the door
On the lower-front or side of the main cabinet body
TOP LOAD WASHERS
On the back of the control panel
Under the lid
On the lower-front or side of the main cabinet body
DRYERS
On the back of the unit, near the top
Inside the door, on the cabinet frame
On the side of the unit, near the front
SIDE BY SIDE, TOP, & BOTTOM REFRIGERATORS
Inside the refrigerator or freezer, on the left or right side wall
On the face frame of the refrigerator body
Behind the lower crisper drawer
Behind the lower toe kick-plate
UP-RIGHT FREEZER
On the inside wall of the freezer
On the face frame of the freezer body
Behind the toe kick-plate
CHEST FREEZER
On the inside wall of the freezer
On the outside right or left side of the freezer
DISHWASHER
Inside the door jamb, to the left, right, or top
On the door, to the left, right or top
On the back of the unit (portable models)
COOKTOP
Under one of the burners
Under one of the knobs
On the bottom of the cooktop
Inside the top of the vent duct (“downdraft” models)
GAS RANGE
Inside the cooktop, if the top lifts up
On the oven side of the door jamb (with the door open)
On the front of the frame (with the drawer/broiler open)
Inside the top of the vent duct (“downdraft” models)
ELECTRIC RANGE
Under one of the surface burners, or inside the cooktop, if the top lifts up
On the oven side of the door jamb (with the door open)
On the front of the frame (with the drawer/broiler open)
Inside the top of the vent duct (“downdraft” models)
WALL MOUNTED OVEN
On the center of the vent trim (with the door open)
On the oven side of the door jamb (with the door open)
MICROWAVE OVEN
On the back of the unit
On the face frame, or the side of the control panel with the door open
SINK DISPOSAL
Around the bottom front edge