At Parkway Appliance Repair LLC, we value your trust just as much as we value your business. We know nobody likes having their personal info handed out, so we keep things simple: We do not sell, rent, or trade your personal information with third parties. Period.

Here is exactly how we handle the information you share with us when you book a repair or visit our website:

1. Information We Collect

When you book an appointment, request a quote, or contact us online, we collect the necessary details to get the job done, including:

• Your name, service address, phone number, and email.

• Information about your appliance (make, model, and symptoms).

2. How We Use Your Information

We use your information strictly to provide excellent service. This includes:

• Scheduling and confirming your service appointments.

• Sending you automated text or email updates when your technician is on the way.

• Sending electronic invoices and receipts.

• Following up to ensure you are happy with our work.

3. Text & Email Communications (SMS Policy)

If you provide your phone number, you consent to receive text messages from us regarding your scheduled service, quotes, and invoices.

• Opt-Out: You can opt-out of text communications at any time by replying STOP to any message you receive from us.

• Note: No mobile information or consent to text will be shared with third parties or affiliates for marketing or promotional purposes.

4. Data Security

We utilize secure, industry-standard scheduling and payment software to protect your information. Your digital payment details (credit cards, etc.) are processed through secure, encrypted gateways and are never stored directly on our servers.